Contact Us

Published on: September 8, 2025

The Slotvip Customer Service Center is available 24 hours a day, 7 days a week, all year round, providing high-quality support for all players.

If you have any questions about using the website, our team is ready to assist through multiple channels for real-time support:

Online Service: Click the “Online Service” link https://slotviplogin.com/ to access our live customer service system and chat directly with a representative.
Email: Reach out to our customer service team via email for detailed assistance.
Facebook: Follow us on Facebook to receive the latest news, updates, and promotions first.

Frequently Asked Questions

About the Games

How long can I check my transaction records?
You can view your transaction records for the past 30 days.

Where can I find the game rules?
Game rules are available within each game window. Users can access and review the rules directly in the game interface.

How can I check my game result history?
Depending on the game provider, history display may vary. You can check your results by going to the Members section in the home menu and clicking on Betting Record.

What should I do if the internet disconnects during a game?
If a disconnection occurs before, during, or after a game:

First, check the game history.
If the game was interrupted prematurely, it will resume on your next login.
For any issues, contact customer service immediately for assistance.

Can I play games on my mobile?
Yes. Slotvip games, including slots and live casino, are accessible via smartphone:

Play directly through your internet browser.
Download our app, available for both Android and iOS devices.

Bank-Related FAQs

Registering Your Bank Card

Each account can register up to two cards, and each bank account can only be linked to one user.
Sharing a bank card across multiple accounts is not permitted.
For modifications or deletions of bank information, please contact customer support.

Important Notice

Enter your bank details accurately, including bank name, account number, and payee name. Once submitted, these cannot be changed.
Bank account information is required for withdrawals, but not for registration. Ensure your account is registered before making a withdrawal.

Security and Account Safety

Is Slotvip secure?

All data sent to and from the site is encrypted using 256-bit SSL technology.
Our systems are tested multiple times per year by third-party security experts.
An Intrusion Detection System monitors all network traffic 24/7 to prevent attacks or intrusions.

Is my account safe?

Slotvip uses two separate passwords: one for login and another for withdrawals.
All transactions are protected with industry-standard encryption.

Fund Security

Slotvip collaborates with international financial security institutions.
Our advanced encryption technology ensures safe, fast, and reliable transactions for deposits and withdrawals.
Every withdrawal requires entry of your fund password for added protection.

Responsible Gaming

At Slotvip, we care about our players’ well-being and ensure that gaming remains safe and enjoyable.

Betting should always remain within your means and not negatively impact your financial or social life.

As an award-winning responsible operator, we provide guidance, advice, and tools to help you play safely and responsibly.